FAQ
1. About Vaelmont
Who are we?
Vaelmont is a premium fashion brand dedicated to providing high-quality, stylish, and sophisticated apparel. We focus on exceptional craftsmanship, timeless designs, and customer satisfaction.
Where is Vaelmont based?
Our headquarters are located at:
📍 John F. Kennedylaan 240b, Panningen, Netherlands
How can I contact customer service?
You can reach our support team via:
📧 Email: info@vaelmont.uk
📞 Phone: (if applicable)
📆 Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (GMT)
2. Orders & Payments
What payment methods do you accept?
We accept:
✔️ Visa, Mastercard, American Express
✔️ PayPal
✔️ Apple Pay, Google Pay
✔️ Klarna (Buy Now, Pay Later) – (if applicable)
Can I modify or cancel my order?
Orders can be modified or canceled within 12 hours of placing them. After that, they are processed and shipped. Contact us at info@vaelmont.uk as soon as possible for changes.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track it using our Order Tracking Page (link to tracking page).
3. Shipping & Delivery
What are your shipping costs?
- United Kingdom & Domestic: ✅ Free shipping on all orders
Do I have to pay customs fees?
- UK & EU orders: No additional customs fees.
- International orders: Customs fees or import duties may apply depending on your country’s regulations. The customer is responsible for these charges.
4. Returns & Refunds
What is your return policy?
We offer 14-day returns from the date of delivery. To be eligible, the item must be:
✔️ Unused, in original condition & packaging
✔️ With all tags & accessories included
✔️ Accompanied by proof of purchase
How do I return an item?
1️⃣ Contact us at info@vaelmont.uk with your order number and reason for return.
2️⃣ Our team will provide return instructions and the return address.
3️⃣ Ship your return using a trackable shipping service.
Who pays for return shipping?
- Customer pays return shipping (unless the item is defective or incorrect).
- If the product is faulty or damaged, we will cover the return costs.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive and inspect your return.
Can I exchange an item?
Yes! Follow the return process, and once we receive your item, we will send a replacement.
Which items are non-returnable?
❌ Gift cards
❌ Personalized/customized items
❌ Sale items (unless defective)
5. Product & Sizing
What type of products do you sell?
We specialize in high-quality fashion, including:
✔️ Elegant dresses & outfits
✔️ Sophisticated casual wear
✔️ Seasonal & trendy collections
How do I find the right size?
We provide a detailed size guide on each product page. If unsure, contact our support team for assistance.
Are your products ethically made?
Yes! We prioritize sustainability, ethical sourcing, and high-quality craftsmanship in all our products.
6. Discounts & Promotions
Do you offer discounts for first-time buyers?
Yes! Subscribe to our newsletter and get 10% off your first order.
Do you have seasonal sales?
Yes! Follow us on social media & our website for the latest deals and promotions.
7. Other Questions
Do you have a physical store?
Currently, we are an online-only store, offering worldwide shipping.
Can I collaborate with Vaelmont?
Yes! If you're an influencer, blogger, or brand looking for collaboration, email us at info@vaelmont.uk.
How can I stay updated on new arrivals?
Follow us on Instagram, Facebook, and TikTok for the latest collections, promotions, and exclusive offers!
📧 Subscribe to our newsletter to get early access to new launches!
Still have questions?
📧 Contact us at info@vaelmont.uk, and we’ll be happy to assist you! 😊