Return & Refund Policy
At Vaelmont, we take pride in offering high-quality fashion that blends style, comfort, and craftsmanship. If you're not completely satisfied with your purchase, we are here to help with our hassle-free return policy.
Return Conditions
Return Period
You have 14 days from the date of receipt to request a return.
Product Condition
To qualify for a return, items must be:
✔️ Unworn, unused, and in their original condition
✔️ Have tags attached and be returned in their original packaging
✔️ Free from perfume, deodorant stains, pet hair, and makeup marks
✔️ Shoes must be returned in their original box (undamaged and without tape or stickers)
Proof of Purchase
A valid proof of purchase (order confirmation, invoice, or receipt) is required for all returns.
Conditions for Fashion Items
🛑 Hygiene & Undergarments
For hygiene reasons, bodysuits, swimwear, lingerie, undergarments, socks, and earrings are non-returnable unless they arrive damaged or defective.
🛑 Limited Edition & Custom Items
Personalized, custom-made, or limited-edition pieces cannot be returned unless faulty.
🛑 Sale & Promotional Items
Items marked as final sale or purchased during special promotions may not be eligible for returns unless defective.
Return Process
1. Request a Return
To start a return, contact our customer service team:
📧 Email: info@vaelmont.uk
📍 Address: John F. Kennedylaan 240b, Panningen, Netherlands
Provide your order number and the reason for the return.
2. Return Instructions
Once your request is approved, we will send you detailed return instructions, including the return address.
3. Return Shipping
- Customers are responsible for return shipping costs, unless the product is defective or there was an error on our part.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Policy
Return Verification
Once we receive and inspect your return, we will notify you whether your refund is approved or rejected.
Refund Processing Time
- If approved, your refund will be processed within 7-10 business days.
- The refund will be issued to your original payment method.
Refund Amount
- Refunds apply only to the product’s purchase price.
- Original shipping costs are non-refundable.
Exchange Policy
- If you would like to exchange a product, follow the return process first.
- Once your return is received and approved, we will ship the new product.
Non-Returnable Items
The following items cannot be returned:
❌ Gift cards
❌ Personalized (custom-made) items
❌ Final sale items (unless defective)
❌ Lingerie, swimwear, socks, or earrings (for hygiene reasons)
Defective or Damaged Products
If you receive a defective or damaged product, contact us immediately with photos of the issue:
📧 Email: info@vaelmont.uk
We will arrange for a replacement or a full refund, including return shipping costs.
Contact Us
For any questions regarding our Return & Refund Policy, feel free to reach out:
📧 Support Email: info@vaelmont.uk
📍 Business Address: John F. Kennedylaan 240b, Panningen, Netherlands
At Vaelmont, we prioritize customer satisfaction and are always here to help! 😊